UK Distance Selling Regulations

UK Distance Selling Regulations – how to cancel

Under the UK’s Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item apart from items made to your specification, clearly personalised items, or items which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. This right may be exercised at any point from the time of ordering up to and including the seventh working day after delivery.

To cancel this contract, you need to let us know, either by phone or via e-mail – contact details can be found here). Please state your order number and give your clear instructions to cancel the order.

If we’ve already shipped your order, you’ll need to package all the items and send them back to us at your cost. Click here for the relevant returns addresses. If you don’t return the items, we may be able to arrange to collect them from you at your cost.

We will refund you for the items and any original delivery charge upon receipt of the returned order, and in any case within 30 days after we receive your notification to cancel.

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