Services that can’t be refunded
- Gift box charges won’t be refunded if goods are returned.
- Any replacement items you request also won’t be gift boxed, so if you ordered a gift box with your original order you may want to keep this.
- Shipping charges won’t be refunded if goods are returned (unless faulty).
If you have asked for replacement items you won’t be charged again for shipping. Unless otherwise requested, replacement items will always be sent via standard mail, whichever shipping method was on your original order. Replacements can be sent via an express delivery method if you request this at the time of return. The difference in cost between the two services will then be charged to your card.